Your Billing

CIC bills you automatically based on your call usage and any fixed fees in your contract. The portal lets you set up a card, see what you owe, and resolve payment issues without back-and-forth email.

Setting up a payment method

Before CIC can bill you automatically, you need a card on file.

1. Open your Company page from the sidebar.
2. Find the Payment methods section.
3. Click Add payment method.
4. Enter your card details into the secure form. The form is powered by Stripe — your card info goes directly to Stripe, not through CIC's servers.
5. Save. The card is now on file.

If you have multiple cards saved, you can mark one as the default — that's the card CIC will charge for new invoices.

Viewing your invoices

Click Invoices (opens in a new tab) in the sidebar. You'll see every invoice CIC has issued you, with:

• Invoice number
• Issue date
• Total amount
• Status — Paid, Open (not yet paid), Past Due, etc.
• A link to the full invoice

Click any invoice for the line-item breakdown — typically your call volume for the period multiplied by your contracted rate, plus any fixed fees.

Paying an invoice

Most invoices are paid automatically by the default card on file. If a payment fails (expired card, insufficient funds, declined), the invoice goes to Past Due and you'll receive a notification.

To resolve a past-due invoice:

1. Update your payment method (see above).
2. The portal will retry the charge on the next billing cycle, or you can ask your CIC contact to retry sooner.

Multi-company organizations

If your business is part of a larger organization (multiple companies under one parent), invoices may be issued at the organization level instead of per-company. In that case:

• The payment method goes on the organization, not individual companies
• You'll see one consolidated invoice covering all companies in the organization
• Your organization's billing administrator handles payment

If you're unsure whether your billing is per-company or per-organization, check the billable entity on your most recent invoice — it'll show the company name or the parent organization name.

Reading the line items

Most invoices have:

• Usage — number of calls handled in the period × your contracted rate
• Fixed fees — monthly minimums, setup fees, or specific add-ons
• Adjustments — credits for outages, promotional discounts, manual corrections
• Tax (where applicable)

If a line item looks wrong, contact your CIC contact with the invoice number — they can pull the underlying call detail and confirm.

Receipts

Once an invoice is paid, you can download a receipt as a PDF from the invoice detail page. Receipts include all the same line items plus payment confirmation.

Next

• Notifications — invoice and past-due alerts
• Settings — your contact email for billing notifications