Your Inbound Numbers
CIC routes calls to your business through one or more dedicated phone numbers. The portal shows you exactly which numbers are attached to your account.
Viewing inbound numbers
Open your Company page and find the Inbound Numbers section. You'll see:
- Each number, formatted for readability
- A label or description (if one was added — e.g., "Main line", "Google Ads", "Yelp")
- When the number was added to your account
- Whether it's currently active
Adding a number
If you have permission, you'll see an Add inbound number button.
- Click Add inbound number.
- Enter the phone number.
- Add a descriptive label (recommended — see below).
- Save.
The number is now attached to your account. Calls to it will appear in your call history immediately once the next sync runs.
Editing a number
Click Edit on a row to update its label. The number itself usually shouldn't change — if you need a different physical number, add a new one and deactivate the old.
Deactivating a number
If a number is no longer in use, click Discard (or the equivalent deactivate action) on its row. The history of the number — and all calls that came through it — is preserved. The number just stops accepting new calls.
You can Undiscard to reactivate.
Why labels matter
When you have multiple numbers — one on your website, one on a Google Ads campaign, one on a Yelp listing — labels make the call dashboard infinitely more useful. A call from "Yelp" tells you something different than a call from "Truck wrap."
Recommend labels:
- Source: "Yelp", "Google Ads", "Truck wrap", "Website", "Direct mail Q1 2026"
- Service line: "Plumbing" vs. "HVAC" if you split lines by trade
- Geography: "North" vs. "South" if you split by service area
Audit trail
Every change to an inbound number (added, edited, deactivated, reactivated) is logged. Your CIC contact can pull the full history of who changed what, and when. This matters if a number stops working unexpectedly — the audit log tells you exactly when and why.
Tracking which number a call came in on
In the Calls view, the DNIS column shows which of your inbound numbers each call came in on. Filter by DNIS to see, for example, "all calls from the Google Ads number this month."
Next
- Your Company — the page that lists your numbers
- Calls — filtering by inbound number