CIC Customer Portal Documentation
This is the official documentation for portal.cicops.ai (opens in a new tab) — the Contractor In Charge Customer Portal.
The portal turns the calls CIC handles for your business into something you can actually use: live dashboards, searchable recordings, forecasts, anomaly alerts, billing, and team management — all in one place.
Pick your guide
Documentation is organized by role. Pick whichever matches you:
| If you are… | Start here |
|---|---|
| A contractor business owner or one of their employees | For Customers |
| A CIC team lead managing contractor accounts | For Supervisors |
| A senior CIC staff member with full system access | For Admins |
Not sure which role you have? Check the profile menu in the top-right corner of the portal.
What's in the portal today
- Live dashboards with daily call volume, booking outcomes, and forecasts
- Searchable call history with downloadable recordings and 50+ filterable dispositions
- Anomaly detection — automatic alerts when call volume looks unusual
- Forecasting — projected call volume for the coming days
- CSV exports for offline analysis
- Per-company playbooks with full version history
- Team and member management with invitations and 2FA
- Stripe-powered billing at company or organization level
- OAuth2-secured API for external integrations
For an overview of how the portal grew — month by month, feature by feature — see the Roadmap.
Quick links
- Open the portal: https://portal.cicops.ai (opens in a new tab)
- Sign in: https://portal.cicops.ai/users/sign_in (opens in a new tab)
- Forgot password: https://portal.cicops.ai/users/password/new (opens in a new tab)
- API reference: https://portal.cicops.ai/api-docs (opens in a new tab) (admin-only)
New here?
Start with Introduction, then follow the role-specific guide above.