Signing In
You don't sign up for the portal yourself — your CIC contact (or your company's account owner) invites you.
Receiving your invitation
When you're invited, you'll receive an email titled something like "You've been invited to the CIC Customer Portal."
Click the Accept invitation link in the email. It expires after a period of time, so don't sit on it for weeks.
Setting your password
Accepting the invitation takes you to a screen where you choose your password. Pick something strong — at least 12 characters, mixing letters, numbers, and symbols. The portal handles real billing data and call recordings, so this matters.
After saving your password, you're sent an email confirmation link to verify your address. Click it, and you're in.
Logging in
From then on, log in at portal.cicops.ai/users/sign_in (opens in a new tab) with your email and password.
The login screen also has a captcha to keep automated traffic out — solve it if asked.
Forgot your password?
Two ways to reset:
- From the login screen if you're locked out: click "Forgot your password?", enter your email, and follow the link in the email you receive. Or go directly to portal.cicops.ai/users/password/new (opens in a new tab).
- From inside the portal: open Settings (opens in a new tab) and click Send password reset.
Account confirmation
Your email address must be confirmed before you can fully access the portal. The confirmation email arrives right after you accept the invitation. If it never shows up:
- Check your spam folder
- Ask your CIC contact to resend the invitation
- If still missing, contact CIC support
Next
- First-time Setup — enable 2FA and configure notifications