Notifications
The portal proactively tells you about events that need your attention.
The bell icon
Top-right of every page. The number on the bell is your unread count. Click it to see your most recent notifications in a dropdown.
The notification center
Click "See all notifications" from the dropdown, or go directly to portal.cicops.ai/notifications (opens in a new tab). You'll see every notification ever sent to you, newest first, with:
- A short title
- The full message
- A timestamp
- An unread indicator
- A link into the affected record (e.g., the call that spiked)
Marking notifications as read
- Click any notification to open it and mark it read
- Click the Mark as read button on a row to mark without opening
- Reading notifications drops your bell-icon count
Notification types
Depending on your role and preferences, you may receive notifications for:
| Event | Who gets it |
|---|---|
| Call-volume spike on a company | Admins, the company's supervisor, the company owner |
| Call-volume drop (unusual quiet) | Same as spike |
| New invoice issued | Customer billing contact |
| Invoice past due | Customer billing contact, admins |
| New member added to your company | Existing members |
| Member removed from your company | Existing members |
| Playbook updated | Company members who opted in |
| Team membership change | Affected user |
Notification preferences
You control which kinds of events notify you. Open Settings (opens in a new tab) and find the Notification preferences section. From there you can toggle each notification type on or off.
A direct link to the call-spike preference exists from the Dashboard widget — clicking the Enabled indicator next to a spike alert jumps you to the preference toggle.
Email vs in-app
Most notifications appear both in the bell-icon center and in your email. You can toggle each channel independently in Settings.